Q. How do I start?

A. There are three simple steps to get started. The first step is to set up a Client Account. Click here and this will take you to the application page. The second step is to find a therapist. Once you have set up your Client Account, you will have access to a Search page, in which you can search for a therapist based on different criteria, including availability, location, gender, language and specialty. The third step is to book a session. Once you find a therapist, you can view the therapist's availability, and book a session that best meets your own schedule.

Q. Are there therapists who speak different languages?

A. Yes. Some of the languages include English, Farsi, Russian and Spanish, among others.

Q. What is the cost of using MyTherapyNet?

A. The cost of the session will vary depending on how you connect with a therapist. One way to connect with a therapist is thru E-mmediate Care, in which you're connected with a therapist within 15 minutes. The fee is $1.60 per minute with no time limit.

The other way is to book a session for a later date. It is up to the individual therapist to set their own fee. You can click on the 'more information' link for each therapist, and this will give you their fee.

Q. Is online therapy covered by my insurance?

A. You will need to check with your individual insurance carrier to find out if they will cover Online Therapy. Keep in mind that you are able to print a Superbill of your sessions, and submit this bill to your insurance company for reimbursement.

Q. Will I receive a confirmation after I book a session?

A.Yes. You will receive an email immediately upon booking your session, confirming that your session has been booked.

Q. Do the therapists work for MyTherapyNet?

A. No. The therapists are not employees or independent contractors with MyTherapyNet. Each individual therapist rents space, time and technology from MyTherapyNet. We are virtual landlords.

Q. How can I change a therapist?

A. On your Search page, you will be able to find another therapist you are interested in, and book a session with that particular therapist.

Q. What is E-mmediate Care?

A. E-mmediate Care is Online Therapy that is available to individuals who are in need of immediate support, or who choose not to go through the "Meet our Therapist" section. Individuals who use the E-mmediate Care services will be connected with an online psychotherapist within 20 minutes.

Q. What are the limits of confidentiality when I see a therapist?

A. In most states, psychotherapists are mandated to breach confidentiality if they have reasonable suspicion that child, dependent adult, or elder abuse has occurred. In most states, a therapist must also breach confidentiality if a client makes a serious threat of physical harm to a reasonably identifiable victim. Additionally, most states allow a therapist to breach confidence if a client threatens to commit suicide.

Q. Can my child see a therapist online?

A. Presently, we do not provide services to children and minors. Some states allow children between the ages of twelve and eighteen to be treated without parental consent under certain circumstances.

Q. Are there different laws or ethics for a child seeing a therapist?

A. Of course, in most states therapists must report reasonable suspicion of child abuse. Also, if a child or minor is the victim of a crime, a therapist is permitted to breach confidence. In addition, confidentiality is compromised with a minor, since therapists will usually inform a parent if teach they feel a minor's health or safety is in danger.

Q. Does MyTherapyNet use licensed therapists?

A. Yes. All of our therapists are licensed Marriage and Family Therapists, licensed Clinical Social Workers, licensed Psychologists, or Mental Health Counselors.

Q. What are the hours of operation?

A. The hours of operation of MyTherapyNet are 24 hours a day, seven days a week. However, the hours of operation for our corporate offices are 9 am to 6 pm Pacific Standard Time, Monday through Friday. Technical Support is available 24 hours a day, seven days a week via email.

Q. Does every therapist have his or her own insurance?

A. Yes. Each therapist needs to carry the maximum amount of malpractice insurance.

Q. Are there any male therapists?

A. Yes. We have a diverse range of therapists including, but not limited to, men, women, old, young, homosexual, heterosexual, white, black and disabled.

Q. If I have a comment, suggestion and/or complaint whom do I inform and where do I submit this?

A. Your comments, suggestions and/or complaints are very important to us at MyTherapyNet. You can submit your information through the client section of the website. We have designed a special function that allows you to submit your information to us via email to our Customer Care Service department. You can access this function by clicking onto "contact us" at the top right hand section of any page. If you have a complaint about a particular therapist and you have attempted to seek resolution directly with that therpist but still do not feel satisfied, we will help to facilitate a solution for you with that therapist.